Help & Tutorials
Resources to help you navigate eRA systems, from information on registering in eRA Commons to managing user accounts, to step-by-step instructions in online help and video tutorials. If you don’t find your answer here, please contact the eRA service desk.
eRA Video Tutorials
eRA Service Desk
Toll-Free: 1-866-504-9552 (Press 1 for eRA Commons of ASSIST)
Phone: 301-402-7469 (Press 1 for eRA Commons of ASSIST)
Hours: Mon-Fri 7:00am to 8 pm Eastern Time (closed on Federal Holidays)
Contact for information/questions on :
- eRA Commons
- eRA Commons Registration
- eRA Errors and Warnings
- Application Status
- Post-Award Administration
If you need immediate help, (i.e. you are within two days of a deadline or in the event of a security emergency), call us. Note that the service desk’s busiest hours are between 10 am ET and 3pm ET.