eRA will perform emergency maintenance on Thursday, January 16, 2020 from 6:00 P.M. to 9:30 P.M. ET. This maintenance has been mandated by the Department of Health and Human Services (HHS) to address critical Windows vulnerabilities. As a result, all eRA modules (eRA Commons, ASSIST, IAR, iEdison) and the eRA website ( https://era.nih.gov/) will be unavailable during the maintenance window.
If you feel the maintenance downtime impacts your ability to submit on time to NIH due dates, please follow our guidelines for dealing with system issues. You can take advantage of our online ticketing system or call the eRA Service Desk at toll-free: 1-866-504-9552, phone: 301-402-7469. It is acceptable to list multiple impacted applications in the same ticket.