eRA Alert: Intermittent Network Connectivity Affecting ASSIST and eSubmission

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FAQs Subscribe Glossary eRA Intranet Need Help?

We have received reports that ASSIST and eSubmission are experiencing intermittent network connectivity issues. As a result, there may be a delay in the processing of applications. We are working with central NIH IT staff to quickly resolve the issue.

If you feel the issue has impacted your ability to submit on time to NIH due dates, please follow our guidelines for dealing with system issues. You can take advantage of our online ticketing system or call the eRA Service Desk at toll-free: 1-866-504-9552, phone: 301-402-7469. It is acceptable to list multiple impacted applications in the same ticket.

We will provide more information when it is available.

This page last updated on March 17, 2020
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eRA Alert: Intermittent Network Connectivity Affecting ASSIST and eSubmission