We have become aware that some grant applicants and award recipients have been receiving fraudulent calls. The callers may represent themselves as eRA Service Desk team members in an attempt to acquire information or to simply make prank calls.
eRA Update: Intermittent Errors and Slowness Issue with eRA Systems Has Been Resolved
Wednesday, March 28, 2018
The eRA Service Desk has received reports that users are seeing system errors while working with eRA systems or experiencing slowness. We are working to resolve these issues as quickly as possible.
We will provide more information when it is available.
It was reported that Grants.gov was experiencing technical issues impacting applicants’ ability to access application packages, submit, check status of a submission and access their website. These issues also impacted some features in ASSIST and NIH’s ability to process applications. It appears that service to Grants.gov has been restored and NIH is now processing all submitted applications. These issues may have been related to a wider Internet issue.
The External User Acceptance Test (Ext-UAT) and the Commons Demo environment is scheduled to be offline today, Tuesday, October 24, 2017 from 5 p.m. to 6 p.m. ET for maintenance.
We are sorry for any inconvenience this may cause.