Reset Password

NOTE: Users are required to reset their passwords after a defined time period. The system locks the account is if the user fails to reset the password. Use this procedure to unlock these accounts.

  1. To reset a user's account password, open account in the the Manage Accounts screen and click the Reset Password button reset password located on the lower right side of the screen.

  2. A pop-up confirmation screen opens. Click Close to close it.

    3. Reset Password confirmation screen

  3. When you complete the password reset, an email notification with a temporary password is sent to the account holder.