If you are having trouble viewing any of the information contained in this help topic, it can also be found in the Account Management System (AMS)User Guide located online at https://era.nih.gov/ams/user_guide.cfm. Refer to the User Guide's Table of Contents for your specific topic.
Follow these steps to reactivate an account that has been deactivated by an administrator.
NOTE: Commons users are required to reset their passwords after a defined time period. The system locks the account is if the user fails to rest the password. Use the Reset Password function to unlock these accounts.
Reactivate Account screen
NOTE: The unlock notification asks the user to login to the account that same day. If the user does not login before the end of the day, the account is locked again.
Are you having trouble with Account Management System (AMS)? The eRA Service Desk is there to help. Please visit their web page to submit a support ticket.
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