Reactivate/Unlock Account

NOTE: Users with the Account Administrator (AA) role can reactivate accounts that have been deactivated by an administrator or automatically locked due to inactivity.

On the Search Results or Account Details screens, click Manage to open the Manage Account screen. If an account is deactivated, a Reactivate button reactivate button displays at the bottom of the Manage Account screen. Click this button to proceed.

Reactivate button at the bottom of the Manage Account screen

2.a If an account is locked due to inactivity, an Unlock button displays at the bottom of the Manage Account screen. Click this button to proceed.

Unlock button at the bottom of the Manage Account screen

When you click Reactivate or Unlock, the Reactivate Account or Unlock Account screen opens.

Reactivate Account screen

Unlock Account screen

Enter comments in the comments field to inform the user about this action (required). Click Reactivate or Unlock to reactivate/unlock the account, or click Close to cancel.

  1. Enter comments in the comments field to inform the user about this action (required).
  2. Click Reactivate or Unlock to reactivate/unlock the account, or click Close to cancel.
  1. When you click Reactivate or Unlock, the system reactivates/unlocks the account and displays a confirmation message.
  2. The account owner receives an email notification that includes the text you enter in the Comments field.

NOTE: The unlock notification asks the user to login to the account that same day. If the user does not login before the end of the day, the account is locked again.

NOTE: For instructions on deactivating an account, see Deactivate Account.