If you are having trouble viewing any of the information contained in this help topic, it can also be found in the eRA Commons User Guide located online at http://era.nih.gov/commons/user_guide.cfm. Refer to the User Guide's Table of Contents for your specific topic.
Have you forgotten your password? Users who have forgotten their password have the option of requesting to reset their password. Submitting this request generates a new, temporary password, which is sent to the e-mail address contained in your user profile. This temporary password will get you into Commons, where you can reset a new password of your choosing.
Since your new password will be sent to the email address you used to create your Commons account, you must be able to access that email account in order to get your new password.
NOTE: If you know your password and just want to change it, use the change password feature instead. Refer to the help topic titled Changing Your Password.
To reset your password:
NOTE: All passwords are validated against the Password Policy requirements.
IMPORTANT: Your old password may re-appear in the Password field if you have not cleared your browser's cache/history, especially if you had previously opted to save the password in the field. Make sure you are entering the new password before you attempt to log in. If unsure, clear the cache/history and log in again with the new password.
For security purposes and to maintain the integrity of your account, you should never use the save password option and should always re-enter your password whenever you log in to Commons.
Are you having trouble with eRA Commons? The eRA Service Desk is there to help. Please visit their web page to submit a support ticket.
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